Just returned from the Conrad Tokyo.

Service was impeccable and the hotel was quite quiet with many cancellations. The Conrad would have gladly extended our stay since we couldn't get to Hakone due to train stoppage, but we opted to fly home yesterday.

The elevator was shut down on the day of the quake. We, along with many others, were stranded downstairs for up to three hours. The hotel brought out chairs, coffee, and blankets for us. I saw one staff member take off her coat and offer it to a guest who was cold.

We spend the day after the earthquake inside and did not leave the hotel. We had lunch at the Gordon Ramsay restaurant (on the 28th floor), went to the spa (on the 29th floor), and spent time in the Exec Lounge (37th floor) when not watching TV news in our room (also on the 37th floor). The only slowdown that I've noticed in hotel service was the elimination of turndown service.

Some staff couldn't get home and stayed at the hotel. These staff also filled in for others who couldn't get to work. One lady in the Exec Lounge told us that she worked 30 hours nonstop; yet she remained professional and friendly. She told us that it was her job to keep the clients happy.

We spoke with guests in the Exec Lounge - many who left early, but people are also still checking in. Leaving the Conrad yesterday was like leaving friends. During our four days, we got to know the staff at the Exec Lounge and we worry how they will cope.