Originally Posted by
channa
Being excessively proud of inferior products or services reinforces mediocrity. A culture change for the CO staff would be a change I think I like.
As a UA flyer, I haven't experienced the CO culture as others have here. However, I've spoken to FA/GAs and CSRs who wonder about the impact of the merger on them as well.
It seems to me - from an untrained eye - that the relative lack of "fortress hubs" ought to have an impact on a change in this culture.
I'm curious what CO flyers think w/r/t that???
Thanks! Dave