I would like to know if someone else apart myself has had such a bad experience with Platinum Liasoin.

Last year due to personal reason I could not travel for three month. I tried to recuperate in the end of the year and in January I wanted to check if I managed to keep the platinum status as there was no indication of it in my profile. Chatting with the platinum they were very kind to check and they told me I reached 28 stays. When I sent an email to them to receive their confirmation that my profile would have been uptodate. They told they they rechecked and double promotion were wrongly calculated and I reached 24 nights rather than 28. Anyway as a commercial gesture they would have kept me into the platinum level.

I was very happy and I congratulate with them with the service. Since then I tried to book as much as possible with Sheraton. In March I discover I was downgraded to Gold.

Despite my several emails the answers were absolutely rude letting me feel like I was counting zero and that they do not give a damn if I was keeping on booking with Sheraton or other chains (I am Plat with BW and Gold with Hilton). When you spend more than one month per year in a hotel chain you should expect to be treated as at home if this is not happening probably SPG has enough customers and does not need frequent guests into their hotels.

Does anybody had such a bad experience?