I am starting to get really annoyed at the lack of assistance on these issues. I started by calling Chase. Chase said everything on their end is normal, the posted them to my RR# (which was confirmed as correct) on the day my statement closes. They suggested I call SWA.

I call SWA, and immediately get transferred to the Customer Relations department. They confirmed that they did not see the points in my account and that "they had some issues" with the postings of the RR credits. From what I was told, they are having issues integrating new software that merges the systems together. She obviously didn't leave me feeling all warm and fuzzy about it.

Then the kicker. I asked when they are expecting the CC transfers were going to be straightened out and she stated that "They will transfer them when they transfer them." I was kinda shocked at her answer and asked her if they have any idea when that would be. She immediately told me to call CHASE!

Needless to say, I am rapidly losing faith in SWA. I am among the few that views the changes they are making as a good thing (for me at least). I have been A-List since its inception and CP holder for 4 consecutive years. I am now seriously considering other airlines and CC companies (why pay $59 for a CC when you can't get credits in a timely manner??)
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IS ANYONE FROM SWA LISTENING?? Maybe Brian or Victor can get us answers???