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Old Mar 15, 2011 | 8:19 am
  #2  
localady
 
Join Date: Oct 2008
Location: TPA & ATL
Programs: DL PM, USLess air & HHoners
Posts: 1,237
Originally Posted by tj-traveler
On Sunday, I (GM) and my wife (FO) took a late afternoon DEN-ATL flight. The flight was delayed by almost an hour in leaving for no apparent reason. We had selected exit row seats about a month in advance, and we knew we wouldn't get an upgrade (with her being FO and DEN-ATL being a heavy medallion flight, even on Sundays). When we checked in we still had our exit row seats.

About 5 minutes before boarding, an announcement went out for our names. We go to the desk, and are promptly given boarding passes for seats in the second to last row of the plane . I look at the gate agent and hand them back asking why we are being moved. She looks at the tickets and says to the agent beside her, "oh they lost their exit row". The other agent shrugs and says "I don't know. She printed these out." (referring to an agent who was not there). The agent looks at me apologetically and offers me some drink coupons. I take them (what else am I going to do?), but it's not much compensation for losing a significant amount of leg room and sticking us in the back of the plane (requiring us to wait a long time both to be able to use those drinks and for everyone to deplane before we can get exit).

I wonder who got our seats , and what happened? I'm not very happy about this. Should I have argued more?
At this point, I'd probably be sending a complaint via Delta.com and asking for an explanation quite loudly...
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