Originally Posted by
ESpen36
If the kiosk malfunctions, or if all kiosks are out of service, then you are supposed to be accommodated by the next available CBP officer at any of the primary inspection booths. The original officer was not following SOP in saying you had to go to the back of the line. I'm glad another agent found you afterward.
Yes...I think the CBP officer realized this and called me back up front :-)
I knew the SOP but aggravating a CBP (or any law enforcement person)
officer is never a good move ! So I followed his instruction but I would have
certainly reported this to higher authorities...
Overall the process works really great at BOS which is my primary
POE..