Basically they sent confused people out on a mad search for places to stay because so many places were booked anfd they couldnt find alternatives. I had to fork over for a presidential suite at an airport hotel. I didnt mind, but it was three times the cost of the Sheraton. I wish I would have been awarer so I could make other arangements. They told me to drive down the highway and look for a place to stay. like a nomad. oh well, its not that big of a deal, i just think it goes against the service promise and concierge services provided for platinums.