I was unaware of the problems Richmond was having. I live in NC and we are back to normal in terms of power and electricity after the hurricane.
I also dont expect guests arriving from many different places should assume that the hotel or the area is without power, even though it may be in the news.
While I empathize with those who have to deal with these issues in the area, I think a simple phone call or email is all that needed to be done since they knew in advance of this problem.
By the way, I called in advance the night before to cancel one night of my reservation as my trip was going to be moved a day later and I was never informed of this issue. I believe that this is the hotel's fault. This is their business after all, and they have a much touted service promise.