Originally Posted by
norf9
Sorry if this is a silly question, but are there separate operators for the gold/platinum/executive platinum service desks? I recently made platinum, and I’ve noticed that whenever I call the service desk the automated system always announces itself as the platinum service desk, but when I actually get connected to a human, they never mention it.
The reason why I as is that I keep seeing posts where people talk about calling the EXP desk and getting help with odd issues such as mileage not posting, upgrade status etc. But when I call with those issues, they seem to immediately transfer my call. Am I doing something wrong, or is there just a big pool of operators and the number you call in on determines your spot in the queue.
There is a separate EXP desk and a regular desk. PLTs and GLDs get preference in the phone queue for the regular desk and don't have to wait as long to reach the service desk. When EXP desk gets really busy, the regular desk will take calls from EXPs as well.