Another example of Starwood's excellent customer service. All's well that ends well....

Dear Mr XXXXX,

we received a fax from the Starwood Corporate Service Group with your inquiry about your room rate during your stay in August 2003 in our hotel.

We have checked the records and we have found out our mistake. So we can tell you that we will post you a credit of XX to your American Express Card.

Sorry for the inconvenience caused and please do not hesitate to contact me.


best regards
Anne