Originally Posted by
midlevels
So on the day of the flight, I see that its showing Y2 on ExpertFlyer so I call CX eService and ask if my waitlist has cleared, they say no, the flight is full. I ask them to check again because I see the Y2 and then they then say that yes, there are seats available.
So my question is: if there are seats available, why doesn't my waitlist clear?
As a corollary, if someone else sees these seats open, and they call CX, they will be able to make a booking in Y class, even though I am waitlisted in full fare Y just because the system doesn't clear me automatically. How is that fair?
Totally a guess from IT perspective. The system doesn't work on an active waitlist algorithm but rather a static waitlist algorithm. I.e., it sweeps when certain conditions happens (such as time restrictions: once a day, every few hours, etc.) From corporate perspective they don't really care as long as the seat can be sold, and even if nobody wants to buy it they know someone on waitlist will. Of course, like you said if someone purchase the ticket before your waitlist is cleared, then you're screwed.
Chalk up another IT issue for CX to fix.