Originally Posted by
Cathay Boy
CX outsources their IT to PCCW. Seriously CX, if they can't do the job it's time to hire someone else. It's simple e-commerce. Any mid-size IT company in the USA can competently handle an airline e-commerce needs, especially someone like CX. Not sure how much PCCW rips-off... er... I meant charges CX for their "services" but this is getting ridiculous....
There is nothing simple about airline systems. CX is currently trying to get off legacy proprietary systems which have been around for 30 years. Once they complete the migration to Amadeus (I think) they will be able to take advantage of all the functionality that other airlines offer.
The problem is nothing to do with outsourcing - outsourcers only do as good as the instructions given to them by the client. You can't fix a problem by shifting it to another company.