Definitely notify "We Care" as that should not be the norm. In many years of flying into and out of MSY, I've found the staff there to represent a perfect bimodal distribution on the scales of competence and courtesy. It's surely one of CO's largest outstations and given the lumpiness of leisure and convention traffic, the agents should be used to large passenger volumes. I'd also bet there's a fair amount of MSY-Latin America traffic so agents should also be accustomed to it; pre-storm, MSY had two or three daily nonstops on Taca and its predecessors.

I'd be very surprised if the agents there are outsourced.