Nothing else to the story. That is it. I think that because they were busy they were overwhelmed The fact that a ticket agent climbed on top of the counter and announced to the crowd that they should call CO to complain. In what business is that appropriate anywhere in the world? I am about as non-confrontational as you can be. In fact, I tend to err on the side of caution when it comes to customer service because I know how hard it can be to deal with people all day and there is often issues going on that we as consumers don't see. However, this crossed the line.