Your poor experience at that hotel is surprising. I have stayed there many times before and I have never had a problem, in fact, the hotel staff have bent over backwords to help me - one time, the staff at the front desk overheard my son complaining about not having any crayons to draw with (we were heading on a long day trip in the car) and the employee pulled out a box of Crayola crayons for him from under the desk. He was thrilled, and I was extremely glad they were able to make him happy. I have a feeling that your experience has been more of an aberration than the norm.