Z-man, the stays you had were booked before the V50 web booking bonus promotion came into effect. There was a lull in the web booking bonus action between when Y60 ended and V50 began and that is when you booked these two reservations online.

However, I nor anyone else at Starwood Preferred Guest is willing to lose you as a customer over 1,000 Starpoints, so I am requesting that they be added to your account today as a gesture of goodwill. Please allow seven days for these points to reach your account.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]