Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
I hope SWAbrian has noticed the significant shift in the discussions in the WN forums. Posters are more openly discussing other airlines and booking flights elsewhere. I'm not a hard core poster and I certainly see it.
They had to expect some shifts away in business, but I hope this more noticeable level of defections is making it's way to management somewhere.