Originally Posted by
colmc
Ah, but it wasn't involuntary if you look at it from LH's POV. The customer could have checked the bag and boarded if they decided to.
And yes, stripped of all the embellishments this story is just another OTT whine. If the luggage was over the weight limit (which, by the description of the equipment contained within it would appear to be) then it seems like that may be the root of the problem.
Not that I/we had anytime this kind of problem ( and we like to travel only with handluggage )
But didn't the OP post, him came with wife and "many" friends.
So @ least them could bring 2 pc. one for him + one for him wife, and may be give some overload to a friend.
Anyhow, I would have forced the GA to messure the luggage and compare with the written rules. After that it's simple if the luggage is oversize, Iam wrong and Iam responsible for a solution. If my luggage size/weight is ok, and the GA still not let me board, get a written confirmationn with the facts, and LH will have to pay for all expenses resulting from that.