<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ozstamps:
Remember United Airlines started on this same dopey course last year when they sold all those 100s of internet error fares to Europe at $25. "WE ARE NEVER - EVER, GOING TO LET FOLKS FLY AT THAT PRICE" was the opening week's response from the WHQ heavies. The bad PR backlash from that had the story change around in days to: "WOW - 100s OF OUR CLIENTS GOT LUCKY AND BOOKED FARES TO EUROPE FOR $25. WE ARE SO PLEASED FOR THEM. WE HOPE THEY, THEIR FAMILIES AND THEIR FRIENDS HAVE A GREAT HOLIDAY."
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Yeah, just look at what kind of PR they are getting right now. I guess that's what seperate a good mangement from the bad one.