Originally Posted by
nycdude88
What happened is they oversold. I understand that this is a standard practice among airlines, but when you screw up (you oversell, and your computer magically loses a confirmation and you are called on it by your clients) you admit your error, apologize, and pay up (by upgrading a passenger to business, or what have you).
Agreed. Anyway, in my experience, passangers are generally more helpful and empatic then rude airline stuff and switch seats when needed to accomodate a family.
Originally Posted by
nycdude88
Add to that deceptive advertising (LH is really one of the worst) and their lying on YQ surcharge (same YQ when oil shot to 140 as when it dropped to 79). You want to raise prices - raise them, but dont lie and BS your clients. Advertise the full price and take it like a man. But who am I kidding here...
Take it up to your authorities - in most European countries at least, LH (and all other airlines) have to advertise the whole ticket price, with YQ, TSC etc.