Originally Posted by
nycdude88
BTW, just to put the oversell situation in perspective - this happened to me and wife once on Air France. Not only did they apologize, they gave us Business Class on that trip, and 2 free econ tickets on the next trip. Now that is how you treat your customers!!!
I am glad that AF did this for you but if you read regularly the FB/AF forum you will find some horror stories there as well.
All of us can have a bad experience but at least for me, holding status in M&M has meant several op-ups in LH/LX/OS, while in many years as Plat/Gold in FB only once I have been upgraded, and I have never felt treated as a loyal customer.