Originally Posted by
HIDDY
Considering you did turn up although too late to meet conformance rules......I think it was rather harsh of them to charge you the £60.
On the other hand, many restricted tickets can only be changed, with the £60 charge
and any upgrade fee, up until departure. Given that he had missed his departure, the chances are that the ticket was technically lost, so the ticket desk probably did him a huge favour in allowing the change.