Originally Posted by
RichardInSF
Unfortunately, I think the only solution to the international service problem is to get rid of 90% of the senior FA's.
I don't think you'd actually need to do it, as much as convince them that they're at risk of it being done.
If they had no protection from being fired -- no protection conveyed by seniority nor union membership -- they'd work harder just knowing that.
It's just human nature to relax when you can, and work hard when you must. Nothing specific to FAs.
edit: I'd like to add that with 700000 BIS miles on UA metal, I've had only 1 complaint/issue with one of the UA FAs, and it was minor, and I think that's pretty impressive on their behalf. Their service is sometimes great, sometimes good, sometimes acceptable, but never have I thought it was unacceptable.