Originally Posted by
cerealmarketer
Jeff spoke at a Houston conference today. An energy related audience so a lot of broad brush strokes but a few nuances....
- Working very hard personally to make sure the culture is elevated - noted there was a lot of mistrust as a result of the events earlier in decade - making it work takes up a lot of his time
- Believes all the lie flats and AVODs will do no good if service is "surly" and goal is to be a customer service company first
- Reiterated the "make employees happy to come to work" philosophy
-Those 1st 3 were re-iterated in the (I think February) Hemispheres interview w/the twins pilot/FO article; all the tweaking/ improvement in hard/soft product is great, but you have to have people feeling good about their work/future before their effects impress the customers. That's a plus for Him to note it.
Last edited by FlyinHawaiian; Mar 11, 2011 at 5:57 pm
Reason: proper quote attribution