Originally Posted by
It'sHip2B^2
But why ask for his birthdate as confirmation? Whenever I call in to redeem points or certs, they always ask for my PIN. Seems like that is exactly what the PIN is for. And the beauty of the PIN is you can change it at any time and no one can use it to steal your identity like they can with a birthdate or SSN.
i completely agree....but none of this would have happened if the op had emailed from his registered email address....