Originally Posted by cerealmarketer

- Working very hard personally to make sure the culture is elevated - noted there was a lot of mistrust as a result of the events earlier in decade - making it work takes up a lot of his time
- Believes all the lie flats and AVODs will do no good if service is "surly" and goal is to be a customer service company first
- Reiterated the "make employees happy to come to work" philosophy