Originally Posted by
oatsmeal
Totally agreed with OP.
I hope someone at CX would recognize how urgent it is to improve their on-line booking engine. How difficult is it to let passengers change/cancel bookings online? If SQ and BA can do it, there's no reason why CX can't.
Mr Slosar, imagine the $$$ you can save by automating CX's revenue and award booking system. To start, you can get rid of a few customer service reps; next, you can even bypass the travel agents and their commission...
CX outsources their IT to PCCW. Seriously CX, if they can't do the job it's time to hire someone else. It's simple e-commerce. Any mid-size IT company in the USA can competently handle an airline e-commerce needs, especially someone like CX. Not sure how much PCCW rips-off... er... I meant charges CX for their "services" but this is getting ridiculous....