Originally Posted by
moa999
Two nights in a row of half hour wait (at about 8-10pm HK time) (after a ridiculous script that take two minutes to get you to a simply query) so I sent an email to
[email protected]
48 hrs later - no response
I have now listened to 30 min of I Just Want To Feel Real Love by Robbie Williams on a
continuous loop --- if you are going to have crappy hold music at least vary it.
[/rant over]
Totally agreed with OP. Many times when I call 2747-2200 on a weekday, the lines are so busy that I'm automatically cut off after a 2-minute wait. At least OP gets to wait, though that Robbie Williams tune gets really annoying after a few minutes. The only way to get around being cut-off after 2 minutes is to call the Marco Polo Club and ask them to put me through to the e-service centre.
I hope someone at CX would recognize how urgent it is to improve their on-line booking engine. How difficult is it to let passengers change/cancel bookings online? If SQ and BA can do it, there's no reason why CX can't.
Mr Slosar, imagine the $$$ you can save by automating CX's revenue and award booking system. To start, you can get rid of a few customer service reps; next, you can even bypass the travel agents and their commission...