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Thread: Birth Date for Diamond Desk Access?
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Old Mar 11, 2011 | 4:49 am
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Keyser
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Originally Posted by jmd001
(The email included my account number [which is Diamond], but was sent from an email that was not part of my profile ... it is now).
you have your answer right there....how do they know you are sending the email if its coming from an address that is not on your profile????they were correct to ask for more security info....if the address however was on your profile when you sent the email then there would have been no need for them to ask the dob question....
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