Originally Posted by
cordelli
They can list all they want, but the fact remains if I have not given them a birth date, or have not given them the CVV number on my credit card, or my pets mother's maiden name, all of which they don't ask for, they can't use any of that to verify who I am, as they don't have anything to verify it against.
If Hilton wants to collect that information, they should just ask for it and not pretend it's some verification for something they don't have.
To the OP, I would just make up something and send it to them, and see if they verify it and respond. There's something very wrong with their request.
Frankly I find the Hilton Diamond Desk and its Diamond Program to have a lot of attitude. It is definitely not customer friendly and I have been a Diamond Member for several years but also a SPG Platinium member (which is a terrific program in comparison to HH Diamond!!!) and a former Hyatt Platinium Member and let me thrown in Priority Club Royal Ambassador as well. This is just to say that I have a lot of experience and it is very telling what these loyalty programs really deliver which is not much.
That is my conclusion. This is also largely based on a claim that I have outstanding with Hilton Diamond and to date I have had no satisfactory response from them. I am prepared to walk away from this program but I do not want to share my experience here publically for obvious reasons unitl it is resolved satisfactorily which it likely will not be given their attitude.