Originally Posted by
nitinitin
At ORD, one of her 2 checked-in bags from Bangalore was found missing. When she contacted the Air India counter, she was taken to the AA counter and advised to report to the AA counter at the final destination, which is Minnepolis. The AA personnel there agreed.
Sorry I can't help, but she should have got AI to file a report at ORD. This is a fault of AI. AA had nothing to do with it.