Hi,

My wife travelled on AI from Bangalore - Delhi - Chicago - Minneapolis on March 7th. The last leg from ORD to Minneapolis was American Airlines.

At ORD, one of her 2 checked-in bags from Bangalore was found missing. When she contacted the Air India counter, she was taken to the AA counter and advised to report to the AA counter at the final destination, which is Minnepolis. The AA personnel there agreed.

We filed a report at the AA counter in MSP and have been waiting for the last 4 days, but the baggage has not been located yet according to AA baggage claim center. Also, I've been trying to contact AI, but seem to have not way to get thru to them.

I've tried calling all their ORD numbers and it reaches voicemail that is never answered. The AI website has a form that is submitted, but no tracking number is generated. I've also tried emailing them.

Is there a way I can reach AI ?
What might have happened to the baggage and what should I do ?

All my wives US shopping of new clothes, woollens, shoes/accessories and also her medical reports are in the bag Pls HELP !! Thanks.