Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, FB Gold, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,871
Birth Date for Diamond Desk Access?
Two days ago I sent an email to the Diamond Desk. The response I got today starts:
Dear Mr. jmd001,
Thank you for your message to Hilton Reservations and Customer Care. It is my pleasure to assist you today.
For security purposes, please reply with your birth date that we have on file. Once we have verified your account, we will be glad to process your request....
(Emphasis added).
Is this asking for Birth Date now standard practice?
(The email included my account number [which is Diamond], but was sent from an email that was not part of my profile ... it is now).
Last edited by jmd001; Mar 10, 2011 at 11:08 am