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Old Mar 10, 2011 | 8:41 am
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newguy62
 
Join Date: Dec 2007
Programs: AC SE100k, MM, MP, onepass, Fairmont Platinum, Millennium Hotels Elite
Posts: 57
major issue with e-upgrade system

I have just found something very wrong with the new e-upgrade system. While I don't mind that timing is now to the minute from time of departure (i.e. if 7 days, then upgrades can only be done EXACTLY at the same time as departure 7 days prior), what is VERY problematic is that on a multi-leg trip, even just conventional connections, the timing applies to every leg of the journey, meaning that you might need to call or log on three or four times over the course of a day or two depending on your routing. You would think that it would be from the start of the journey, as these would be legal one way routings. This will no doubt drive reservations staff as crazy as it willl drive us.
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