That - and the lacking infrastructure - is what can make travelling through the likes of FRA and MUC a pain at times.

You either deal with a complete professional who goes out of his or her way to assist you - basically someone who likes their job and shows it - or you encounter some disgruntled twat who makes two planks of wood look like a supercomputer.

On my last trip via MUC there were some very harsh words said at one of the staff and after boarding I felt sorry for just letting it rip, but then not reacting is probably a worse alternative...

But staying on a positive note, kudos to those who carry out their job with commitment and dignity. And there are loads of great people at both MUC and FRA who deserve utmost praise for their attitude and work ethics.