Yeah, the Westin Calgary is a strange property to say the least. Their SPG floor is one of the more basic ones I have ever come across and they claim to have upgraded you when they indeed have not. I stay at the Sheraton Eau Claire or, god forbid at the new Hyatt to avoid the surly fron desk clerks at the Westin.
I hope that Starwood Lurker will let us know what he finds out.