FlyerTalk Forums - View Single Post - When Phone Agents Get it Wrong

Mar 9, 2011 | 5:48 am

#6

MFMeow

Join Date: Aug 2010

Location: PHL

Programs: Delta PM, HHonors Silver, AVIS First

Posts: 275

Y'know... DL could eliminate the need for a ton of "sorry for the misunderstanding" emails -- and free up a whole lot of CS hours -- if they were clear and consistent with their messaging up front.

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