Once again, one has to differentiate between a Diamond amenity and an amenity that is part of the regular perks of a suite. Two completely different things.
Normally, if one gets a suite at an international Hyatt location, at least a bottle of wine/quality water and some sweets are part of the 'normal inventory' of a suite. The Diamond amenity should be something different, it used to be a nice local gift back in the days, but during the various economic slumps of the last 10 years, many hotels downgraded their offerings and did not bring them back once the economy recovered...
IMHO, Hyatt can hardly win the game, if they continue with the current game plan. Due to the wording of the T&C's and some hotels offering very nice and gracious ameneties, like shareholder pointed out already, the level of expectations is rather high bordering on sky high for some maximizers, ehhh, guests...
Thus, it is actually very disappointing for many users, if they do not get anything or the infamous three Granny Smith apples ( which are not a Diamond Amenity, but a standard feature of a club room, if you read the list of amenities a little bit closer at some properties...)
Classic case of failed
'Expectation Management'
Just offering points can solve this problem, but as also pointed out by a poster already, quite some folks at the international division have enjoyed a different education in hospitality and would never trade something special showing the appreciation for a guest against some lumpy points..., again to the disgrace of some people, who calculate exactly whether it is worth it to stay at a Hyatt or not. Based on the decreasing quality of some amenities, I would also appreciate points, ( and something on top, if the hotel wants to show their appreciation ) also to streamline the process and get rid of the disappointment involved...
In general, Hyatt these days is an excellent example of a company desperately trying to cater to all demographics...so far they have been quite successful and they deserve credit for that. The question will remain, though, whether it is viable in the long run...
The infamous launch of the credit card with 'out of this world' bennies associated with it was a clear and massive slap in the face of the international customer, actually the one that is generating all the profits for the company.
Giving customers the equivalent of up to 66000 points ( equalling expenses at Hyatt hotels of more than $ 10000 for non US customers ) after signing up for a credit card without having something in your sleeve for those left out is poor management or at least poor communication...