+1

IMO by far the best aspect of Delta - and what still keeps me flying Delta (and swiping Delta AmEx) - is the truly outstanding Delta CS. Gone are the days of the typo-ridden inapplicable copy-and-paste responses from DL CS in ATL. This it the one aspect where the best of two really was adopted and the superior NW CS ways are now in full force and effect (though still if you get a pm-DL agent with their total disinterest and disregard for customers (the Delta approach to customers as the enemy), it'll show and won't be as good as if it was a pm-NW Customers First centric agent).

But still, for the most part the online CS is really outstanding and does listen and always address the issue at hand. Sure, some of the responses may be a bit "shocking" and over the top, and every once in a while (likely pm-DL agent who couldn't care less about customers) you may get a response that does not fully address the concern, but if so then second time around it is sure to be properly addressed.

*Except any baggage issues, on that the CS is a separate group that is truly horrendous and completely disinterested.