I am truly sorry your travel was adversely affected by our service failure. Please know that within the industry, we have earned a solid reputation for our commitment to operational integrity. To that end, each flight irregularity is thoroughly reviewed to prevent a similar occurrence. I pledge to you that we are dedicated to providing the safe, reliable transportation you expect and deserve.

that was for IROP and this for an old man from coach who put his diaper down the toilet (mostly)

I am genuinely sorry for the inconvenience caused when the forward lavatory was available for usage by our economy class passengers. Feedback like yours will help us improve our in-flight processes and overall customer experience. Please know I will be sharing your comments with the In-flight leadership team for internal follow up.

YES - (unless I am back in coach) - keep the gatelice back behind the curtain where they belong (again unless that is me-lice)!