Sorry to hear about your stay.

I just completed a stay here 2 weekends ago and got a huge new Suite on the top 50th floor (5031 and 5033) Butler Pantry, Dining Room, separate den, living room, bedroom, 2 full baths...beautiful. The manager said they just finished it (well a few things weren't finished yet, but minor)

Agree on the new Club 44 as it's called...one of the best Club Lounges I've encountered. Great spread! Great views. Bartender Katrya (?) was wonderful.

Got a tour of the still under construction mega-Suite 5001! Folks, that one's going to be a true score if you manage to snag it (Select Suite? Fugettaboutit)!

Lobby was indeed a mess. Nice fitness center/spa, IMHO.

I'll post more when I get my pictures.