[QUOTE=jarusoba;15989463]The last time I was there (Apr 2010), I dealt with Eduardo.
eduardo.martinez at fairmont.com

Eduardo is actually gone now. We left something in the room when I was there in December, and I emailed with Eduardo a few times, but he suddenly stopped returning my emails. Finally someone wrote back and told me that he left. The concierge that helped return my item was Ramiro Schmittendorf.