Originally Posted by
Majuki
I am describing the kiosks at TBIT. I saw no path to access the kiosk except waiting in the crew/disabled line. I don't remember the layout 100% as I had just come off of a flight from Australia that had been delayed 8 hours, but I do remember there being metal handrails separating me from the kiosk. I had to wait to get up to the CBP officer just to tell him I was waiting to use one of the GE kiosks. During my 5 minutes in the line I didn't see anyone else using them, so it was a bit frustrating just to stand there while they were unused compared to my experience at ORD. It was much better than the normal line, however.
Incoming at TBIT: Just say "Excuse me" repeatedly and have any waiting crew sort of step aside and work your way around them to the front of the line where you can escape to the kiosks off to the side of the CBP officer desk. That's what I do. No need to wait around in the crew queue! The mostly-Asian crews standing in line will be rather baffled though, but they won't challenge or block you if you act like you know what you're doing.
Note to TBIT immigration: reorganize the stanchions in this area so GE members have a clear path to the kiosks!