Originally Posted by
davetravels
.. It's broken. They know it. It's a TOTAL embarrassment to Delta Air Lines, but they JUST DON'T CARE!!! ..
They don't consider it an embarrassment - they get away with consistently screwing their customers but manage to have some apologists among those whom they hold hostage. I am not aware of any business that can get away with smth like this - quite impressive actually.
Originally Posted by
davetravels
I was AMAZED looking at UA last night, how EASY it is to find 12,500 mile one way awards for EXACTLY the non-stop flight I wanted, on EXACTLY the date I want, on the very first try! WOW! What a difference!!
Yes and that's pretty typical on UA and AA. Draw your own conclusion.