Originally Posted by
rjque
The UA system encourages interaction between UA employees and customers, and UA just doesn't have the training or incentives in place to make those interactions work for the company.
wow ...
The interaction between employees and customers amounts to exactly one question:
"May I have your first and second meal choices? Thank you."
But somehow that turned into .... "UA just doesn't have the training or ...."
Originally Posted by
rjque
UA actually doesn't protect against that scenario - last time I flew on full fare business in PS I ended up getting my last meal choice. No comment from the flight attendant, just a frown and "here" when putting the meal down. Like I said above, I like the idea of the UA system, but UA doesn't have high enough employee standards to make it work well for everyone.
This entire rant is about the FA not apologizing properly? Give this FTer a skykit!
-David