Originally Posted by
rsh913
I disagree. IC continues to exist in its aging planes with worn upholstery and obnoxios FAs who treat J pax with disdain. Until they work on their customer service IC will be no match for AI or for any one else.
+1 on that
they now need to start the integration process. I would pick three areas where wins would make a demonstrable difference to customer satisfaction/common brand recognition quickly with minimal cost implications These would be IMO:
(1) Combined seamless single airline baggage services in place to facilitate rapid transit from domestic to International across the network: 30 days
(2) Consistent food and beverage offering across the network. (eg historic IC flights DEL-Shanghai do a completely different service from AI. Different brands of booze, food sequencing, everything.): 60 days
(3) Common uniforms for all staff : across the next six months, but ground services involving significant customer interface and flight operating personnel within the next 90 days.