Originally Posted by
rathin100
I started this thread to test my perception that that although India is becoming one of the most important markets for global airlines their service attitude -- especially the European airlines -- continues to be to take this market for granted. The product experience is therefore inferior on India bound flights relative to other segments My perception is that this is becaiuse European managements have become lazy and smug about their captive India markets,. This attitude rubs off on Cabin crew and the service they deliver.
i think you started this thread to broadcast your own opinion, not to test any perception. Others' perceptions seem to be quite different from yours, but you have ignored them.
(1) Anyone responsible for planning services on India flights who knows what they are doing should know that you should always have a main line Indian vegetarian option.
Every BA flight I have ever taken to India has served an Indian vegetarian meal, including Indian breads. None of this is served on non-Indian BA flights. That is hardly "taking the captive Indian market for granted" or acting "lazy and smug."
More attention also needs to be paid to cabin crew behaviour, prejudices and preconceptions on these segments. IMO,this can be best done by expanding the number of senior South Asian origin cabin crew working across the global network and using them to train the rest.
BA's Indian flights have several, not one, Indian cabin crew working on all Indian flights. All announcements are made in Hindi as well as English, and at the beginning of the flight there is a mention made of all the different Indian languages spoken by the cabin crew. Indian movies are included on the IFE. What more do you expect? Are the pilots supposed to be Indian, too?
You are just wrong. I have no idea what flights you have been taking, but they are certainly not BA's.