i had been coming across some rather rude service on my flights but the straw that broke the camel's back was a flight i took in 2009 from lhr - del on ba....my father was on the same flight & he had been unwell the last couple of days in london....i changed my flight details in order to fly back with him since i didn't want him traveling alone....he was traveling in first & i was in business....in fact, he was the only passenger in first....

we boarded the flight 20 minutes before departure & the crew saw me sitting with him till it was time for the flight to take off....when i was going back to business i informed this one particular stewardess that my father was not feeling well & i would be checking up on him from time to time & that she can come get me from my seat in case he needed anything....she didn't seem very happy with either one of my requests & just nodded....

my father fell asleep soon after the flight took off & every hour or so i kept checking in on him....i would go in first to see he was asleep & then go back to my seat....after the 3rd or 4th time the same stewardess stopped me saying that i was disturbing the first class passengers every time i went in....i asked her what passengers as my father was the only passenger in first class....she said it didn't matter how many passengers there were but i wasn't allowed inside....i didn't want to argue with her so i asked her if she could let me know when he wakes up....she said it was not her job to pass messages back between father & son....

that was it....i kept my cool & reported her attitude to ba after the flight....they eventually took her side saying that i was wrong to try to get into first class when i was a business class passenger....i have never stepped back on a ba flight since then....this incident among others have cost ba over 100 flights a year from my firm as i was instrumental in getting my firm to switch to jet & kingfisher....