Had this happen to me also. Try taking the member survey under earning points (the same one you answered when you first signed up) to update your account info. Chances are you will be allowed to do this and also receive 125 points. There seems to have been a problem last weekend which wiped out a lot of info, and by doing this you will reactivate your account and bring it up to date. Since I've done this I have not had any problems logging on. good luck.