I tried to book a Standard Award flight last night and found the availabilities. Went all the way through the process, entered credit card number for the 9/11 fee and got the OOPS screen.

I then called I-FLY-SWA and, after 30 minutes on hold, a very harried operator asked if I could call back in a few days because "the system is down and we are trying just to get today's and tomorrow's flights booked". I asked what if the flights became unavailable in a few days and she said "I don't know what to tell you." I printed my booking.

This morning, I logged in and repeated the process, getting all the way to the payment screen. This time, I paid through Paypal, thinking maybe there was a problem with their Credit card interface. When I was bumped back to the SWA site, I got another OOPS. But, I also got an e-mail confirmation from Paypal (Thanks for using PayPal. Please note that this is not a charge. Your account will be charged when the merchant processes your payment. )

Still not sure if I'm booked.

Just checked availabilities again, and nothing is available!!

So, I just used my 1 Standard award for somewhere between 0 and 3 flights. Who knows if I will actually get the flight???